This policy explains how information submitted through website forms may be used to respond to fragrance questions, product inquiries, gift planning requests, store support needs, and related customer care conversations.
Forms may ask for your name, email, phone, topic, and message. You decide what fragrance preferences, room details, occasion notes, or product questions to include.
Submitted information is used to answer your request, route customer care topics, improve support clarity, and provide relevant follow-up about Yankee Candle products or services.
Information should be kept only as long as needed for support, operational records, or legal requirements. Sensitive payment information should not be sent through general inquiry forms.
You may choose not to submit a form and may contact customer care through other available channels when appropriate.